How we handleyour details.

DJM Electrical Pty Ltd collects only what it needs to quote and do your job, keeps it securely, and never sells it. This page explains what we collect, why, and how to ask about it.

DJM electrician working at a residential switchboard

Who we are

This website is operated by DJM Electrical Pty Ltd, trading as DJM Electrical and Solar (ABN to be confirmed), of Warners Bay, New South Wales. We are an electrical contractor and solar installer serving Newcastle, Lake Macquarie, Port Stephens, the Hunter Valley and the Central Coast. You can contact us about privacy at admin@djmelectricalnsw.com.au or on 0401 556 344.

What we collect

When you send an enquiry through this site we collect your name, phone number, email address and whatever you tell us about the job. When you call or email us we collect the details you give us in that conversation. If we quote or do work for you we also collect your property address and the information we need to design, install, certify and warrant the work, which can include photographs of your switchboard, roof and wiring, your electricity bills if you give them to us for solar or battery sizing, and your electricity account details where they are needed for network connection and rebate applications.

Why we collect it

To respond to your enquiry and arrange a site visit
To prepare and send your quote, and to carry out and certify the work if you go ahead
To lodge network, metering and rebate paperwork on your behalf with Ausgrid, the Clean Energy Regulator and state scheme administrators where the work requires it
To honour our workmanship warranty and the product warranties on your installation
To invoice you and keep the records the law requires us to keep
To let you know about work we have done for you, such as a reminder that a smoke alarm or an emergency light is due for testing

Who we share it with

We share your details only where the job needs it: with Ausgrid and other network or metering providers for connections, with the Clean Energy Regulator and state scheme administrators for rebates, with product manufacturers for warranty registration, with our accountant and software providers for invoicing and record keeping, and with the email, customer relationship and website hosting services we use to run the business. We do not sell your information to anyone, and we do not share it with marketers.

How we keep it

Enquiries from this site are emailed to our office and stored in our customer system, which is password protected and accessed only by the DJM office team. We keep job records for as long as the warranty and the law require, which for electrical work and tax records is generally seven years. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Cookies, analytics and embedded content

This site uses standard analytics to understand how it is used. Pages on this site also embed content from other services, such as the Google Maps map on our contact page, the Google reviews widget, and Google Fonts. Those services may set cookies or collect data about your visit according to their own privacy policies, in the same way as if you had visited their sites directly. You can block cookies in your browser without affecting your ability to contact us.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email admin@djmelectricalnsw.com.au and we will respond within a reasonable time. If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We will update this page if our practices change, and the date at the top will tell you when. This policy is governed by the laws of New South Wales and the Privacy Act 1988 (Cth) where it applies.